30-Day Returns and Exchanges
You may request a return or exchange within 30 days after delivery. Items must be unworn, unwashed, unaltered and in their original condition with tags attached and proof of purchase. Please try on clothing carefully. Gift cards and items clearly marked final sale are not returnable unless required by law. These conditions do not limit your rights for damaged, defective or incorrectly supplied items.
Damaged, Defective or Incorrect Items
If a shirt has a damaged seam, an item arrives stained, or we send the wrong size or product, contact us promptly with your order number and clear photographs. We will review the issue and arrange a remedy.
How to Return
Email us with your order number, the item and reason for return. We will provide return instructions and a label for you to download and print. Securely pack the item and send it using a trackable service to Highland T-Shirt Outlet, 1120 E Highland Ave #1, San Bernardino, CA 92404. Keep your tracking receipt.
Exchanges
Contact us within 30 days with the item and the size or style you would prefer. After we confirm availability and provide instructions, return the original item to the address above. We will inspect it and arrange an exchange or discuss a refund if the requested item is unavailable. Any price difference will be handled before the replacement is sent.
Return and Exchange Shipping
For a damaged, defective or incorrect item, we cover reasonable return shipping. For a change of mind or fit preference, the customer is responsible for return shipping. Contact us before sending the item so we can explain the applicable process. We do not charge a restocking fee.
Refunds
After receiving and inspecting your return, we will notify you and process an approved refund to the original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit.
Order Cancellation
Contact us as soon as possible. If your order has not shipped, we will cancel it and issue a full refund without an additional handling fee. Once it has shipped, the return process above applies.
Contact Us
Store Name: Highland T-Shirt Outlet
Address: 1120 E Highland Ave #1, San Bernardino, CA 92404
Phone: +1 909 881 6888
Email: info@highlandtshirtoutlet.com
Opening Hours:
Monday to Saturday: 10:00 AM–5:00 PM
Sunday: Closed
Pacific Time (San Bernardino local time; daylight saving time observed)
Response Time: We respond within 24 hours.